Refund Policy


Returns
Our policy lasts 30 . If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

There is a re stocking fee attached to all refunds of 20% unless goods are damaged or faulty.

We do not refund personalised products where there is no fault. Please be sure to read product descriptions in FULL.  


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For faulty items to be deemed faulty we need the item/s returned to us at your cost for inspection. If the fault is deemed to be our error we will refund you your postage costs upon receipt of costs.  If it is being returned due to your own error this includes not reading product descriptions properly, ordering the wrong size,  sending the wrong photo you will need to cover return postage.

Custom made items are non-refundable (unless the error is ours) so please make sure you triple check custom order notes (ie spelling) before ordering.



Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank statement, Paypal or after pay account, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jaxsonsthreads@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, items that we have sold and advertised as damaged, as is or faulty may not be refunded

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jaxsonsthreads@hotmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Returning of items due for a refund/credit will be at buyers expense.


You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund or replacement due to a damaged or faulty item, we will also refund your shiping costs.  if you recieve your item back as we have deemed their to be no fault on our part we will not refund your shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Privacy

Your privacy is important to us therefore due to privacy laws we can only deal directly with the purchaser when pertaining to any refunds or order enquiries.